FAQ

Materials

Our jewellery is made of 925 silver, which was obtained from the cycle and is therefore recycled and sustainable. All our pieces are gold plated with 14 carat and are 100% produced in Germany.

Care Guide

Jewellery should always be taken off when showering, in the swimming pool and sauna as well as during sports and sleeping. Contact with water, perfume, shampoo, (sun) cream, chemicals and similar substances should be avoided. After wearing, the jewellery should be put back in its jewellery box or case so that it is stored in a dry place, away from moist air and, at best, out of the sunlight. The durability of the jewellery always depends on the pH value and the skin condition of the customer.

Payment methods

We accept the following payment methods: Paypal & Credit Card.

Delivery & Returns

We offer free shipping within Germany and a return policy of 14 days after receipt of the goods. We ship to all countries of the EU, but do not cover shipping costs here. The buyer bears fixed costs of 5.- € for the return shipment. We offer returns within 14 days after receipt of the goods. The buyer bears the costs for the return shipment.

Returns

A return must be sent back within 14 days after receipt of the goods. A return is accepted only for new and unworn goods that are returned to us in the original packaging. Defects or the absence of an item must be reported in advance at … to ensure the total refund of the purchase price. If the return period of 14 days is exceeded, the return will be sent back to the buyer. A return form is enclosed in all orders, which must be filled out and returned to us together

with the goods. The cost of returns is borne by the buyer.

>> Click here for return form

How the return works:

  1. Fill out the return form and send it back to us together with the goods in their original packaging.
  2. Send the return to:

AELEILA Munich

Kanalstraße 17

80538 München

Please note to stamp the shipment sufficiently and keep the postal receipt as proof until the refund has been made.

Contact

If you have any questions, our Customer Service Team will be happy to help you at the following email address: aeleila@gmx.com